about our services

Veritas Mortgages

135 Buchanan Street
Glasgow
G1 2JA

1.     The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2.      Whose products do we offer?

Insurance

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We offer products from a range of insurers for Term Assurance, Mortgage Protection Assurance, Critical Illness Insurance, Private Medical Insurance, Permanent Health Insurance, Buildings and/or Contents Insurance, Accident, Sickness and Unemployment Insurance.

We only offer products from a limited number of insurers.

We only offer a particular product from a single insurer.

Mortgages

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We offer mortgages from the whole market.

We only offer mortgages from a limited number of lenders.

We only offer mortgages from a single lender

3.      Which service will we provide you with?

Insurance

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We will advise and make a recommendation for you after we have assessed your needs for Term Assurance, Mortgage Protection Assurance, Critical Illness Insurance, Private Medical Insurance, Permanent Health Insurance, Buildings and/or Contents Insurance, Accident, Sickness and Unemployment Insurance.

You will not receive advice or a recommendation from us in relation to Term Assurance, Mortgage Protection Assurance, Critical Illness Insurance, Private Medical Insurance, Permanent Health Insurance, Buildings and/or Contents Insurance, Accident, Sickness and Unemployment Insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Mortgages

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We will advise and make a recommendation for you after we have assessed your needs.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4.      What will you have to pay us for our services?

Insurance

A fee.

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No fee for Term Assurance, Mortgage Protection Assurance, Critical Illness Insurance, Private Medical Insurance, Permanent Health Insurance, Buildings and/or Contents Insurance, Accident, Sickness and Unemployment Insurance.

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

Mortgages

No Fee.  We will be paid by commission from the lender.

A fee of up to 3% for arranging the mortgage product payable on completion of the loan, for example if you take out a loan of £50,000 a fee of £1,500 would be payable subject to a minimum fee £350.

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A fee of up to 3% for arranging the mortgage product payable on completion of the loan, for example if you take out a loan of £50,000 a fee of £1500 would be payable subject to a minimum fee of £350..  We will also be paid commission from the lender.

You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it.

Refund of fees

If we charge you a fee and your mortgage does not go ahead then no refund of our fee will be required as the fee would only be payable on completion of the loan. 

A full refund if the lender rejects your application.

A refund of £ [  ], if your application falls through.

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No refund if you decide not to proceed.

5.      Who regulates us?

Veritas Mortgages is a trading name Dean Financial Consultants Limited, 135 Buchanan Street, Glasgow, G1 2JA is authorised and regulated by the Financial Services Authority. Dean Financial Consultants Limited’s FSA Register number is 446696.

Dean Financial Consultants Limited’s permitted business is advising on and arranging mortgages and home reversion schemes, and insurances such as Term Assurance, Mortgage Protection Assurance, Critical Illness Insurance, Private Medical Insurance, Permanent Health Insurance, Buildings and/or Contents Insurance and Accident, Sickness and Unemployment Insurance.

You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

6.      What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing: Write to Dean Financial Consultants T/A Veritas Mortgages 135 Buchanan Street, Glasgow, G1 2JA.

By phone: Telephone 0870 389 0740

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7.      Are we covered by the Financial Services Compensation Scheme (FSCS)?

Insurance

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Mortgages

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000. 

Further information about compensation scheme arrangements is available from the FSCS.